3 Keys to a Compelling Business Case for Patient Safety
A big part of quality improvement and patient safety work involves learning from past experience so we can do better next time. Here at IHI, we are also committed to sharing what we learn.
In that spirit of sharing, I can honestly say that one of the mistakes I made as a quality and safety officer for a large health system is that I did not consult with my colleagues in finance nearly as much as I should have. Even though I saw the CEO often and felt comfortable discussing safety and quality goals and practices, I seldom made the leap to the CFO to help outline what that work meant to the institution’s bottom line.
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