Constructive comfort: accelerating change in the NHS
This report asks: how best to design national policy on the NHS to accelerate improvements to health care?
We argue that national bodies’ efforts to effect change follow three broad types of approach:
- Type 1: ‘Prod organisations.’ This approach aims to direct, prod or nudge providers of care from the outside.
- Type 2: ‘Proactive support.’ This approach focuses on enabling organisations more directly to make the changes needed.
- Type 3: ‘People-focused.’ This approach includes both prods and proactive support, targeting NHS staff rather than organisations, as well as actions to inspire, engage and involve staff.
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