Joy in Work: More Than the Absence of Burnout
People sometimes ask me why IHI focuses on increasing joy in work rather than on reducing burnout. It’s a reasonable question.
Everywhere I go, clinicians tell me they’re exhausted, frustrated, and experiencing overwhelming stress. People are feeling overburdened and overregulated. They spend more time looking at computers than their patients’ faces. Former IHI executive and Senior Fellow Jim Conway describes it as feeling as if you’re at the bottom of a waterfall that never stops. And clinicians in the US aren’t the only ones feeling this way — I hear this from people all over the world.
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