Learning to be Lean: A hospital’s staff discovers improving efficiency isn’t easy
It’s Wednesday morning at Presence Health’s Sts. Mary and Elizabeth Medical Center. While others perform their usual duties, a group of nurses, housekeepers, surgical technicians and surgical assistants, surrounded by a conference room wall full of brightly colored Post-it notes, is midway through the challenge handed them by the hospital’s leaders. They are spending a full week observing their colleagues’ actions between surgeries to identify inefficiencies and come up with recommendations for an improved workflow.
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