How to Build Will for Improving Patient Flow
Make Delivering the Right Care, in the Right Place, at the Right Time a Strategic Priority
The operational challenges inherent in our highly complex health care systems often mean that patients do not receive the right care, in the right place, at the right time. This leads to wasteful, suboptimal care; it is also potentially harmful to patients. Harm as a result of poor patient flow manifests itself in many ways — an anxious ED patient waiting in pain to be admitted to a hospital bed that is unavailable; delays in initiating treatments or procedures for an acutely ill patient because of waiting times for transfer to the appropriate service or hospital unit; a patient, boarded in a medical-surgical bed instead of an ICU or specialty-unit bed due to overcrowding, receiving less than optimal care because of the respective skills sets of each unit’s care teams.
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