¿Cómo entregar malas noticias? (video) – IHI

How Should Providers Deliver Bad News?

Learning Objectives: At the end of this activity, you will be able to:
  • Identify at least three things providers shouldn’t do when delivering bad news.
  • Identify at least three things providers should do when delivering bad news.

Description: Delivering bad news is always a challenging task for providers. But certain communication techniques can make the experience less difficult for the patient and family. You can start by finding a quiet place free of interruptions, making sure all the family members are there, and taking a deep breath to help focus your attention. Then what?

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2010 © Foro Latinoamericano Colaborativo en Calidad y Seguridad en Salud

Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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