How to Avoid Patient Safety Burnout
Burnout is a popular topic of discussion in health care.
Recently, I was asked how I address burnout in the form of what you could call “initiative fatigue.” That is, how do I — both as a frontline leader at the Royal Alexandra Hospital in Paisley, Scotland, and on the national level for Healthcare Improvement Scotland — help my teams avoid being overwhelmed by the many patient safety initiatives that come our way.
My answer is fairly simple. Talk less, listen more.
Instead of just telling clinicians about QI or patient safety initiatives, projects, or campaigns we need their participation in, let’s find out what they care about.
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