Cómo superar desafíos de resistencia al cambio- IHI

How to Overcome “Improvement Resistant” Challenges

Even the most well-intended improvement efforts can fail because they haven’t considered the needs, preferences, and insights of patients. When most of us design our processes and systems, we’re not thinking of the end user, which in our case are patients. By not seeing from their perspective, we may not be designing systems that meet their needs.

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2010 © Foro Latinoamericano Colaborativo en Calidad y Seguridad en Salud

Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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