Confesiones de un paciente desobediente – IHI

Confessions of a “Non-Compliant” Patient

These days, health care systems are trying to cut costs by preventing unnecessary health care utilization. Conversations about this issue sometimes revolve around “non-compliant” patients, people who don’t follow medical advice or use the emergency room for non-emergencies. In this piece, a patient describes how she became a “non-compliant” patient and offers some suggestions for what health care providers can do to improve the patient experience.

I don’t know when I became a “non-compliant” patient.

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2010 © Foro Latinoamericano Colaborativo en Calidad y Seguridad en Salud

Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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