Cree Seguridad Psicológica para apoyar la mejora- The IHI

Create Psychological Safety to Support Improvement

All teams go through the stages of “forming,” “storming,” “norming,” and “performing.” Anyone coaching teams on improvement should embrace the storming phase since getting to this point means staff are becoming more comfortable opening up and discussing how things are (or aren’t) working. They feel, in other words, psychologically safe.

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2010 © Foro Latinoamericano Colaborativo en Calidad y Seguridad en Salud

Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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