Leading in a crisis: the power of transparency
Every health care leader dreads the call. Two new mothers have died within 24 hours of each other in the maternity unit; a senior staff member in the paediatric unit is found in possession of indecent images of children; reporting errors in mammography have left hundreds of women at risk of being given the wrong diagnosis. Health care organisations usually plan for power cuts, floods and epidemics, but we frequently don’t plan for serious clinical crises like these. Failure to respond promptly with empathy and transparency can have a lasting impact on the organisation and the people who work there.
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