‘No notable improvement’ in people’s experiences of out-of-hospital mental health care, finds patient survey
A survey of over 13,000 people who were treated and cared for in the community for their mental health problems has shown ‘no notable improvement’ in the last year and in some questions, a slightly higher proportion of people have reported a poor experience.
The regulator is now calling for NHS trusts to reflect on their findings and improve their care.
The annual survey led by the Care Quality Commission (CQC) and published today (Wednesday 21 October), has assessed people’s experiences of the care and support they receive from community mental health services run by NHS trusts in England, such as in clinics and in their own homes for conditions ranging from mild depression to psychosis. The survey does not cover the care people have received for their mental health problems from general practices.
The survey asks for their views on aspects of their care, such as whether they felt they were treated with dignity and respect and on whether they felt involved in decisions about their care.
When people were asked to rate their overall experience of their community mental health care on a scale of 0 to 10, a higher proportion of people reported a poorer experience compared to last year; 28% rated it as five or lower, compared to 25% in 2014.
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