Porqué los pacientes no pueden ser clientes – KevinMD

This is why patients cannot be customers

The customer is always right, or so the saying goes.

If you have ever worked in retail, you may have been frustrated by buyers who ransack neatly folded tables of sweaters and leave them strewn about like tornado wreckage. If you are in the food industry, you may be annoyed by a diner who complains his soup is too cold even as you see steam rising off the bowl.

It can sometimes be hard to bite your tongue, but you do what you can to make the sale, to get the tip. The customer is always right, not because he is technically correct, but because to call him otherwise would cause you to lose business.

What about health care? Are patients customers too?

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Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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