¿Quién moldea realmente la cultura organizacional?-IHI

Leaders or Managers: Who Really Shapes Organizational Culture?

The importance of core leaders has often been overlooked, but Dr. Deming supposedly said something to the effect that people who work in the process can tell you everything wrong with the process, but only the managers can improve it because they’re the ones empowered to change it. If you don’t include core leaders in the improvement work, or if they don’t have the right skills or knowledge to effectively make improvements, then you’re going to get limited returns on your efforts.

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