Redesigning care: adapting new improvement methods to achieve person-centred care
The broad goal of improving value and delivering a better experience can be pursued using established methods like Lean and Six-Sigma that are relatively well established in healthcare. However, these methods may not be as well suited to generating novel services. Methods less familiar to healthcare like design thinking, and Lean Startup may confer advantages on organisations prepared to pursue them. The use and distinct contributions of these methods may not be clear to most healthcare professionals in leadership roles or on the front lines. This paper explains how more traditional and newer improvement methods can contribute to healthcare delivery.
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