La sabiduría de los pacientes: predecir la calidad de la atención mediante comentarios agregados de los pacientes-BMJ Q&S

Wisdom of patients: predicting the quality of care using aggregated patient feedback

The Care Quality Commission (CQC) is responsible for ensuring the quality of healthcare in England. To that end, it has developed statistical surveillance tools to identify risks to the quality of care and prioritise its limited inspection resource. These tools have failed to successfully identify poor-quality providers. Facing continued budget cuts, CQC is now further reliant on an ‘intelligence-driven’, risk-based approach to prioritising inspections and a new effective tool is required.

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2010 © Foro Latinoamericano Colaborativo en Calidad y Seguridad en Salud

Desarrollado por IECS (Instituto de Efectividad Clínica y Sanitaria)

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