5 Steps for Creating Value Through Process Mapping and Observation

As health care systems try to adapt their processes to deliver the same level of excellent care to every patient, every time, they need tools to objectively analyze their current practices. In this blog post, IHI faculty members Kevin Little, PhD, and Mike Barbati, MHA, describe how to use process mapping as a tool to understand and visualize a current system to target improvement efforts. Kevin Little is faculty for the upcoming IHI Expedition: Preparing for New Models of Joint Replacement Care.

There are a variety of different ways to deliver the same evidence-based medicine to every patient, every time they interact with the health care system. Organizations differ in their tools and experience, but their aim is the same: to deliver the same level of medical care to every patient, every time.