ALL IN: Using Healthcare Collaboratives to Save Lives and Improve Care
On a bitterly cold February day in 2010, I went to a distinguished Boston hospital to pick up my uncle. He had just had a serious surgery, and after almost a week of recovery and rehabilitation, he was judged ready to return home. I collected his belongings and the discharge papers that were scattered on his bedside table. I had just finished a decade of work in patient safety, so I asked him if he was clear on the instructions, particularly regarding his new medications. “Not really,” he told me. A long-time Boston police officer and a one-time force of nature, he looked tired and shaken. “OK,” I said, “is there someone we can talk to about that?” He shrugged. I found a nurse in the hallway and asked for her help.
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