• Discuss the importance in improvement work of appreciating systems.
• Describe how visual tools can aid improvement.
• List at least two visual tools that can help you visualize a system.

Description: Appreciation of systems is fundamental to the science of improvement. But when you’re a frontline worker with a close-up view of one part of the health system, it can be hard to see the big picture. In this video short from Lloyd Provost, co-author of the legendary Improvement Guide, you’ll learn how visual tools can help reveal the larger systems in which we live and work.

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