How to communicate with patients after an error occurs
It’s often difficult for clinicians and administrators to say they are sorry when something goes wrong with patient care. And that lack of communication leaves patients and families confused, wondering what happened and whether they should file a lawsuit to find the answers.
But a new online toolkit from the Agency for Healthcare Research and Quality can help clinicians eliminate that “wall of silence” and culture of secrecy.
The Communication and Optimal Resolution (CANDOR) kit is a communication and resolution process designed to open lines of communication between clinicians, patients and their families after harm occurs. The free program, which includes eight training modules, also encourages clinicians to report near misses and errors to better inform patients.
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