How Should Providers Deliver Bad News?

• Identify at least three things providers shouldn’t do when delivering bad news.
• Identify at least three things providers should do when delivering bad news.

Description: Delivering bad news is always a challenging task for providers. But certain communication techniques can make the experience less difficult for the patient and family. You can start by finding a quiet place free of interruptions, making sure all the family members are there, and taking a deep breath to help focus your attention. Then what?

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