Cómo hablar para que los líderes escuchen- The IHI

How to Speak So Leaders Will Listen

“Years ago, when I was an up and coming manager, I used to think that evidence was all I needed to get a leader’s attention. I assumed that if I could just show enough proof to support my way of thinking, I would convince a leader to agree to whatever I was proposing. Over time, I came to see that evidence is important, but insufficient.” says Derek Feeley, IHI President and CEO.

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