How to Improve Electronic Health Record Usability and Patient Safety

Although the United States has invested tens of billions of dollars to encourage providers to adopt electronic health records (EHRs), many clinicians have found that these systems have poor “usability.” EHRs can put patients at risk of medical error, do little to enhance clinical care, and increase the time clinicians spend documenting patient care. Indeed, one study found that 15 percent of physicians reported that their EHR had caused a potential medication error within the past month.¹ For example, in a well-publicized case, a child received a near-fatal dose of a routine antibiotic due to the poor design of the EHR’s medication ordering system and the repetitive alerts that were ignored by clinicians.

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