How HR Can Promote a Culture of Safety
“We talk about a culture where everyone is comfortable talking about errors, issues, or hazards that they see without fear of punishment,” says Tejal Gandhi, MD, MPH, president and CEO of the National Patient Safety Foundation, headquartered in Boston. “And that the organization uses that information to learn and improve.”
Tejal Gandhi, MD, MPH
What Gandhi is referring to is a “just culture.”The term is used to describe policies that acknowledge that mistakes happen, and which strive to ensure a lack of blame.
Rather than pointing fingers and punishing someone when something goes wrong, a just culture emphasizes searching for the root cause of the error. “You make sure that the inquiry doesn’t stop with, ‘Dr. Jones should have known not to do that.’
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