Building a quality improvement (QI) system across a whole organisation

Over the last few years, we’ve gradually and intentionally worked towards embedding a culture of continuous improvement at East London NHS Foundation Trust, a mental health and community services provider with 5000 staff spread across over 150 clinical sites, serving a population of approximately 1.5million. Whilst we are still a long way from this goal, we bear the pride and scars from lots of learning along the journey.

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