Creando una cultura de mejora continua- HBR
Creating a Culture of Continuous Improvement
A number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign “lean” clinical and administrative processes, eliminating waste and boosting quality. But in all too many cases, when the leader who championed TPS left his or her organization, these efforts began slipping. A set of practices that can stop this collapse and sustain a culture of continuous improvement after the departure of a leader who was passionate about TPS.
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