Listen to Patients: The Discomfort Is Worth It- The IHI
If you’ve ever been in the room when a patient shared their story of harm, you know it’s unforgettable. It’s very uncomfortable to hear someone essentially say that you — or people like you — let them down. But teams who listen to patients tell their stories will tell you the discomfort is worth it. Numbers on a spreadsheet and plots on a graph can’t compare to someone describing how a health care–acquired infection caused them years of pain and suffering. It galvanizes even already committed patient safety professionals in a way that few other things do.
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