Do We Make QI Too Complicated?
Karen Baldoza, an IHI Executive Director, Improvement Advisor, and lead of IHI’s Improvement Science and Methods portfolio, describes her perspective on the past, present, and future of building capability for improvement. «It’s about making sure people know how to do their job and how to improve it»; «the capability and capacity to plan for improvement, improve, and maintain those improvements over time.»
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