Tools to Make the Business Case for Person-Centered Care

We all want a high quality, technically correct health care experience. From a population perspective, unnecessary variations in care must be diminished. However, what drives so much of the health care utilization for vulnerable older adults is not a technical failure, nor unnecessary variations. Instead it is the health system’s failure to fully understand and address the uniqueness in older adults’ needs – whether these are functional, behavioral, and/or environmental – coupled with the person’s medical profile.

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