Humanizing Health Care: The Language of Patient Safety

Portuguese is the national language in Brazil, so you might assume an IHI faculty member and intensivist from Scotland would find the language barrier difficult to overcome. However, with a respect for local customs and culture — and attentive interpreters who are tolerant of my accent! — I immediately felt at home.

In fact, on more than one occasion, the language differences my colleagues at Associação Congregação de Santa Catarina (ACSC) and I had to negotiate helped me view the work of patient safety from a fresh perspective.

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