The Evolution of Patient-Centered Care and the Meaning of Co-Design

• Our leaders have to invest in improving the staff experience. They have to support their staff — this means, for example, putting enough nurses on a unit so we’re not stretching our personnel so thin that they can’t cope with their workload.
• We need to get back to thinking of ourselves as healers. I know this can be easier said than done given all the pressures and demands on us, but there is a level of satisfaction that we’re missing out on when we look at our computer monitors, and not into the eyes of our patients.

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