La sabiduría de los pacientes y su familia: lo que ignoramos – BMJ

The wisdom of patients and families: ignore it at our peril

Patient-reported incidents help to understand and reduce harm

Health system leaders, and those managing healthcare organisations, are increasingly trying to find the right way to use the views and experience of patients to make the services that they provide better and safer. The traditional path is to start with data. But the days when a provider of care could pride itself as being patient-centred purely by capturing patient feedback on its services have long gone. Today, the emphasis is on outcomes defined by patients: so-called patient-reported outcome measures.1 For example, The International Consortium for Health Outcomes Measurement2 defines outcome as: ‘The results people care about most when seeking treatment, including functional impairment and the ability to live normal, productive lives’

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