Patients who worry that their hospital’s emergency department (ED) is too busy to reliably deliver prompt care are in good company. A majority of hospital leaders worry about this, too.
Some 200 hospital administrators addressed this concern in a recent survey conducted by the American College of Emergency Physicians, and most named overcrowding as one of their top five management concerns. Sixty percent said overcrowding in their facility forces the diversion of patients with urgent needs elsewhere. Twenty-eight percent said these diversions occur more than 20 times per year. Forty-eight percent say their hospital fails more than half the time to meet the goal of admitting patients from the ED within two hours of arrival.
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