No dejes que tu personal sufra en silencio

Don’t Let Your Staff Suffer in Silence

«I get excited about improvement. When I was a leader of clinical services, I liked to think my high energy was infectious for the providers and staff I supervised. But, early in my career, I discovered there was a downside to my enthusiasm. My passion could, at times, inhibit others from speaking up.» Neil J. Baker, MD, IHI faculty and principal, shares his experience. 

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