Why a Patient and Family Advisory Council Doesn’t Make You Patient-Centered

A psychological phenomenon called “moral self-licensing” may help explain how good deeds lead to bad behavior, like cheating. 

Interest in person-centered care has grown exponentially in the last decade. More and more health care organizations have made patient-centeredness an integral part of their strategy. Many policy-makers, regulators, and payers reward or require efforts to enhance the patient experience.

I’m encouraged by this progress. But sometimes I get an uneasy feeling about it.

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