Read the following real stories from Beth Israel Deaconess Medical Center in Boston, Massachusetts, and ask yourself, “Did the patient and/or family experience harm?”
- A patient in a semi-private room overhears a conversation during which doctors inform her roommate about a terminal diagnosis. In the following months, the patient experienced recurring nightmares resulting from this experience.
- A son receives a 3:00 a.m. phone call from an orthopedic surgery resident seeking operative consent for his mother, who fell in the hospital and fractured her hip after being admitted for other reasons. This call is the first notification to the family of an adverse event.
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