North Carolina Physicians Use AHRQ Materials to Boost Communication with Patients
G and G Healthcare P.C., a four-office primary care practice based in Whiteville, North Carolina, uses AHRQ’s “Questions Are the Answer” educational materials to improve communication among physicians, patients, and patients’ families.
AHRQ’s materials were introduced at G and G as part of a Federally funded Patient and Family Engagement campaign quality project. The Carolinas Center for Medical Excellence tested the impact of AHRQ’s materials at the four practices and found positive scores for patient survey questions increased from 31 percent to 100 percent over a 10-month period in 2013.
G and G “dramatically improved its patient and family engagement readiness and program implementation …” concluded the Carolinas Center for Medical Excellence, which serves as North Carolina’s Quality Improvement Organization.
“We did see a tremendous level of efficiency and improvements in patient engagement” after introducing patient-friendly brochures and notepads into the practices in 2013, said Keith Gerald, practice administrator at G and G. Use of the AHRQ materials also made the offices run more smoothly; doctor-patient discussions were more focused, resulting in more patient appointments starting on time.
“We were trying to do two things with the materials: make sure that we were communicating with the patients and streamline visits to be more effective,” Mr. Gerald explained.
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