¿Qué sucedería si nuestros cuidados fueran diseñados por pacientes?

What if our care were designed by patients?

“If we continually prompt ourselves to think about our care, our systems, our compensation systems, our leader selection process through the eyes of a mechanic who is about to fly in a plane that s/he is repairing, it changes the game.” Steve Swensen, Senior Fellow of the Institute for Healthcare Improvement, relates the story of a friend of his with patient centeredness.

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