Medical professionals can change their behavior: study
Disrespectful and unsafe behavior by physicians and advanced practice medical professionals can undermine health care teams, but research shows that often a simple conversation to make an individual aware of their action can promote self-reflection and change.
A Vanderbilt University Medical Center study published in the April issue of The Joint Commission Journal on Quality and Patient Safety examines data from the Co-worker Observation Reporting System (CORS), a system of peer reporting of perceived disrespectful and unsafe conduct that was established at VUMC in 2011.
The Medical Center adopted the program after first creating and implementing the Patient Advocacy Reporting System (PARS), which uses feedback from patients and families to promote positive changes in physician behavior. Building on PARS’ success, leaders from the Center for Patient and Professional Advocacy and Quality, Safety and Risk Prevention worked to create CORS, which captures co-workers’ concerns.
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