Patient Shadowing: How to Reduce Costs While Improving the Patient Experience and Outcomes

Shadowing – observing patients and families as they move through each step in their health care journey – is a well-established method for learning how to make care more person- and family-centered. In this post, Anthony DiGioia, MD, Medical Director of the Bone and Joint Center and The Innovation Center at Magee-Womens Hospital of UPMC, describes how shadowing is also used to increase value by reducing waste and cutting costs while simultaneously improving outcomes and the patient experience. Dr. DiGioia is faculty for the IHI Virtual Expedition: Preparing for New Models of Joint Replacement Care and a co-presenter of Learning Lab L16 “Go Shadow: Improve Outcomes and Experience at Lower Cost” at the IHI National Forum on Sunday, December 6, 2015.

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