3 Joy in Work Leadership Lessons
What would you do if the staff engagement scores in your medical and surgical clinic dropped from the highest tier to the lowest over two years? That was the dilemma Carole McGillen faced. As the Administrative Manager at the University of Michigan (U of MI) Frankel Cardiovascular Center (CVC), she recognized team member engagement was strategically important in her large, complex cardiovascular clinic. How she and her team chose to address this challenge offers joy in work leadership lessons others may find useful.
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