WIHI: Realizing “What Matters” (to Patients and Families)
A few years ago, IHI and others began suggesting to providers that instead of routinely asking patients “What’s the matter with you?” they should begin asking “What matters to you?” Ever since, many have been struck by the richness and the value of what they learn when they ask this apparently simple question. So much so, champions of this concept in the improvement community are now working hard to spread the practice. And they’re demonstrating how to reliably embed it into routine habits of providing more patient-centered care.
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